Michelle was superb in asking probing yet empathetic questions that encouraged me to examine how I felt about my career promotion and why I lacked confidence in my own abilities even with this clear endorsement from my work hierarchy. More importantly, she enabled me to construct a series of clearly defined and timebound goals for me to positively reinforce my self-confidence. The coaching sessions were not easy, as deeply examining my self-image and self-worth was an emotional process; Michelle’s calm and reassuring presence throughout helped me to explore my negative language and begin to re-frame my thoughts about myself more positively. Following Michelle’s coaching sessions, I was much better prepared to attend the training course with a positive attitude and a clear focus on what I wished to achieve during the year, both for my career and my personal development. The coaching she provided was invaluable and continues to enable me to reset my thoughts when I become overly critical or negative of my achievements.